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See who returns,and what they spent.

Track repeat visits, member spending, time between visits and retention by sign-up month.

See who stayedCreate your account
They spentRM 9,46012%
Visits per week
  1. 250
  2. 200
  3. 150
  4. 100
  5. 50
  6. 0
Average 179
  1. Week of 27 Jul142 visits27 Jul
  2. Week of 3 Aug151 visits
  3. Week of 10 Aug149 visits
  4. Week of 17 Aug163 visits
  5. Week of 24 Aug171 visits
  6. Week of 31 Aug168 visits
  7. Week of 7 Sept184 visits7 Sept
  8. Week of 14 Sept192 visits
  9. Week of 21 Sept205 visits
  10. Week of 28 Sept214 visits
  11. 226Week of 5 Oct226 visits
  12. Week of 12 Oct · so far96 visitsNow
Show as a table
Member visits per week, last 12 weeks
PeriodVisits
Week of 27 Jul142
Week of 3 Aug151
Week of 10 Aug149
Week of 17 Aug163
Week of 24 Aug171
Week of 31 Aug168
Week of 7 Sept184
Week of 14 Sept192
Week of 21 Sept205
Week of 28 Sept214
Week of 5 Oct226
Week of 12 Oct (so far)96
Came back64%9 pts
They spentRM 9,46012%
Visits per week
  1. 250
  2. 200
  3. 150
  4. 100
  5. 50
  6. 0
Average 179
  1. Week of 27 Jul142 visits27 Jul
  2. Week of 3 Aug151 visits
  3. Week of 10 Aug149 visits
  4. Week of 17 Aug163 visits
  5. Week of 24 Aug171 visits
  6. Week of 31 Aug168 visits
  7. Week of 7 Sept184 visits7 Sept
  8. Week of 14 Sept192 visits
  9. Week of 21 Sept205 visits
  10. Week of 28 Sept214 visits
  11. 226Week of 5 Oct226 visits
  12. Week of 12 Oct · so far96 visitsNow
Show as a table
Member visits per week, last 12 weeks
PeriodVisits
Week of 27 Jul142
Week of 3 Aug151
Week of 10 Aug149
Week of 17 Aug163
Week of 24 Aug171
Week of 31 Aug168
Week of 7 Sept184
Week of 14 Sept192
Week of 21 Sept205
Week of 28 Sept214
Week of 5 Oct226
Week of 12 Oct (so far)96
Came back64%9 pts

Which month’s members stayed?

Retention by join month shows whether new members became regulars.

Retention by join month

Joined inMonths after joining
Same+1+2+3+4
Jun 202683%46%39%35%31%
Jul 202680%43%36%33%
Aug 202688%61%52%
Sept 202684%41%
Oct 202676%

Lighter figures are this month so far.

Second visit47%

Retention by join month

Joined inMonths after joining
Same+1+2+3+4
Jun 202683%46%39%35%31%
Jul 202680%43%36%33%
Aug 202688%61%52%
Sept 202684%41%
Oct 202676%

Lighter figures are this month so far.

Second visit47%

Losing regulars?

Spot regulars before they drift.

Members past their usual return window are counted for you, ready for a reminder.

Most worth doing

Win back 38 regulars who are overdue

Nine in ten of your members come back within 18 days.

See who they are Invite everyone back
MemberLast visit
Nadia Salleh3 weeks agoOverdue · usually every 9 days
Hafiz Rahman4 weeks agoOverdue · usually every 12 days

Friday 16 October

9:41

Awanori Coffee Clubnow

Your usual is waiting: Your Bean points are still here.

Friday 16 October

9:41

Awanori Coffee Clubnow

Your usual is waiting: Your Bean points are still here.

Most worth doing

Win back 38 regulars who are overdue

Nine in ten of your members come back within 18 days.

See who they are Invite everyone back

One figure on Home.Every visit counted, measured and explained.

Visits per week
  1. 250
  2. 200
  3. 150
  4. 100
  5. 50
  6. 0
Average 179
  1. Week of 27 Jul142 visits27 Jul
  2. Week of 3 Aug151 visits
  3. Week of 10 Aug149 visits
  4. Week of 17 Aug163 visits
  5. Week of 24 Aug171 visits
  6. Week of 31 Aug168 visits
  7. Week of 7 Sept184 visits7 Sept
  8. Week of 14 Sept192 visits
  9. Week of 21 Sept205 visits
  10. Week of 28 Sept214 visits
  11. 226Week of 5 Oct226 visits
  12. Week of 12 Oct · so far96 visitsNow
Show as a table
Member visits per week, last 12 weeks
PeriodVisits
Week of 27 Jul142
Week of 3 Aug151
Week of 10 Aug149
Week of 17 Aug163
Week of 24 Aug171
Week of 31 Aug168
Week of 7 Sept184
Week of 14 Sept192
Week of 21 Sept205
Week of 28 Sept214
Week of 5 Oct226
Week of 12 Oct (so far)96
  • Came back within 30 daysProThe share of members who return within 30 days, set against the period before, so you can see it rise or fall.
  • Return windowProHow long members usually take between visits, so you can tell when a regular is late.
  • Retention by join monthProEach month’s new members followed month by month, showing which intake became regulars.
  • Top membersProYour most valuable members by visits and spend, so you know exactly who to look after.
  • Export to spreadsheetActivity exports to a spreadsheet for your accountant or your own analysis.
  • Every figure explained in plain wordsEach number on Home says what it counts and what changed it, in plain words.

Learn more about analytics and reports

See it on a call with our team, or follow the guides.

WhatsApp Sales
+60 13 634 8888+60 3 5614 0042
or email us atsales@native.cards
Retention and member value come with Pro, from RM430 per outlet a month. Home and CSV export come with Core. Each outlet includes 3,000 active members a month on Core and 5,000 on Pro, then RM40 per 1000 more. Create your account · See prices

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